Frequently Asked Questions

Shortmile is a Nigerian mobility company offering lease-to-own electric cargo bikes for delivery riders in Lagos and Ibadan. The approved lease package includes the cargo e-bike, battery, charger, maintenance kit, alarm disc lock, heavy-duty chain lock, Shortmile Rider App support, webshop access and eligible manufacturer-warranty support. Riders own the bike after completing the 18-month lease-to-own term.

No. Shortmile provides the bike and fleet support. Riders earn through approved third-party delivery platforms and merchant or fleet partnerships, not directly from Shortmile.

Platform availability depends on your city, onboarding status, and partner approvals. Where available, riders may work with approved delivery platforms operating in Nigeria, such as Glovo, Chowdeck, Mano, Heyfood, or other verified partners.

Complete the application form on this website or through an approved WhatsApp onboarding channel. Upload the required documents and wait for review by the Shortmile team.

You will need to provide: (1) a government-issued ID, preferably the original NIN slip, driver's licence, or international passport; (2) one passport photograph; (3) your BVN number; (4) a photocopy of your guarantor's ID; and (5) your guarantor's passport photograph.

Your guarantor should be someone reliable who can vouch for you. This includes civil servants, uniformed or security personnel, and professionals such as doctors or lawyers. Your guarantor must be reachable and willing to provide all requested information and sign the necessary documents on your behalf.

Most completed applications should receive an update within 24 to 72 business hours, depending on document completeness, verification, and bike availability.

Once your application is approved and onboarding is complete, delivery or pickup depends on stock availability and city operations. The team will confirm your handover timeline.

This is a lease-to-own plan. You use the bike for work, pay the agreed amount over the term, and own the bike after completing the plan. You are building toward an asset, not renting.

Shortmile offers an 18-month lease-to-own plan. Weekly collections are made every Monday. Contact Shortmile for the current lease schedule. You receive the complete payment and ownership terms before signing.

Maintenance of the bike is rider-paid. Riders arrange and pay for maintenance labour, wear parts, consumables and normal repairs. Use the Rider App or contact Shortmile for compatible specifications, webshop parts, approved-technician guidance where available, battery or critical-component inspections, and eligible warranty issues.

Maintenance of the bike is rider-paid. Riders pay for maintenance labour, wear parts, consumables and normal repairs. Shortmile provides Rider App support, webshop access, battery and critical-component inspections, and eligible manufacturer-warranty support.

In the case of an emergency, please call the welfare officer assigned to you or contact Shortmile customer support on the dedicated rider support line. This number will be shared with you during onboarding.

Report the issue through the Rider App or contact Shortmile support. Riders pay for normal repairs, wear parts, consumables and rider-caused damage. Shortmile can help coordinate a suitable technician where service is available, and will also coordinate battery or critical-component inspections and support eligible manufacturer-warranty claims.

Yes, where service is available. Shortmile can help coordinate customer-paid e-bike/electric-bike and electric-motorcycle diagnostics, repairs, servicing, component installation and selected build or conversion work with a suitable technician. Parts, labour and project costs are confirmed before work begins.